LUCY D'EYNCOURT-HARVEY
REAL ESTATE LEADER
About Me
I am a results-driven, experienced real estate and workplace management professional from a private sector background, with solid media, corporate, managing agent and developer experience. A consistent track record of successfully employing customer centric best business practices that improve efficiency, balance operating costs and drive user experience.
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Work Experience
2017 - Today
McCann
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Head of Space & Experience
(Director)
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Responsible for setting and delivering the experience strategy for colleagues to support their creative process and deliver a vibrant, inspiring and best in class environment in which to produce award winning work. I am proud to spearhead wellbeing and compliance within the creative environment, creating and owning the business continuity planning process as well as wholesale redesigning the compliance monitoring protocol.
I am excited to be leading the consolidation of four central London locations into 126,000sqft of new space; supporting the business vision for network integration and realising the vision for truly excellent space and a European flagship for the network of agencies. Two years of planning and construction will culminate in the unveiling of a place where creativity thrives and concepts clash to form mega concepts.
2016 - 2017
Metrus
Facilities Manager
Delivering first class customer experience and client management of a mixed use development in Central London, with some 400,000 ft2 of office space, plus public realm and retail.
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Tendering of soft services contracts
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Reorganisation and preparation of Service Charge budget
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On site management of client redevelopment and refurbishment schemes
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Responsibility for statutory compliance and Health & Safety
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Line management for Facilities Administrator and Operations Manager
2016
VocaLink
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Corporate Facilities Portfolio Manager (Interim)
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Leading a team of FM professionals in the delivery of the group’s real estate strategy, maintaining high quality service across the corporate UK estate, supporting back of house office and critical environments, as well as flagship London HQ in all aspects of workplace solutions and portfolio strategy.
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Deputising as Head of Corporate Facilities Management Delivery and roll out of CAFM software to underpin and enhance team delivery
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Undertook space utilisation study to review & report on occupancy across key locations
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Scoped, specified and programmed flexible desking solutions for three key locations
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Review of lease structure and scheduling of key lease events with landlords
2012 - 2015
Land Securities
Operations Manager
Responsible for a prestigious flagship mixed use development in Victoria comprising of 563,000 ft2 of office space, 85,000 ft2 of retail space and extensive public realm with management of c£9million service charges, as well as responsibility for a number of pipeline development properties.
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Delivery of first class, responsive and focussed service to occupiers
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Management and responsibility for delivery of all hard & soft services workstreams and review of all SLA’s & KPI scoring
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Ensuring full compliance with all statutory regulations
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Service Charge Budget management – annual setting and regular internal and external reporting on spend
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Responsibility for customers’ applications for consents for alterations, wayleaves, sub-lets and lease assignments
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Contribution to asset strategy to deliver group objectives
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Event Management of public events
2011 - 2012
Capita Symonds Real Estate
Facilities Manager
Responsible for a portfolio of properties for multiple investment funds, to include industrial, office, high end residential and retail properties.
2010 - 2011
St. James’s Place Wealth Management
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Facilities Manager
Responsible for the management of services and processes that support the core business within seven portfolio properties in London and the South East. Through all aspects of portfolio management, including strategic planning, disaster recovery and business as usual operations. Accountability for Health and Safety compliance, security, building and grounds maintenance as well as provision of associated soft services such as cleaning and vending.
2006 - 2010
Royal Bank of Scotland
Property Manager
Responsible for a diverse portfolio of a 355 properties in South West England, totalling 1,345,489ft2 with c4000 occupants with running costs of £19.2m. To include retail bank branches and multi occupied office premises.
Professional Study
The Institute of Customer Service
Service Management
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Health & Safety
CDM 2015 Transition Certificate of Competence
Working at Height Regulations BSEN 8454
NEBOSH National General Certificate in Occupational Health & Safety
Construction Skills Certification Scheme
CDM 2007 Awareness, Certificate of Competence
Non-Domestic Asbestos Management Certificate of Competence
Introduction to Electrical Building Services – BSRIA 2013
Introduction to Mechanical Building Services – BSRIA 2013
Technical
Introduction to Electrical Building Services – BSRIA
Introduction to Mechanical Building Services – BSRIA
